Careers

Reporting to the Director of Sales and working closely with the weddings team, the Sales Coordinator supports Manoir Rouville-Campbell couples from first inquiry through post-wedding follow-up. As the couples’ main point of contact, this person serves as the link between the couple and the Manoir’s operational teams, and as the Manoir’s point of contact with external vendors, making sure every stage of planning is smooth, precise and carried out with elegance. They develop an in-depth knowledge of Manoir Rouville-Campbell’s character, spaces and wedding packages in order to offer each couple the experience that best matches their vision.

In an environment where every detail counts, this role is about meeting client expectations with rigor, exceptional service, and the ability to anticipate needs.

Wedding sales and inquiry management

· Respond to incoming wedding inquiries within established timelines and track them rigorously in the lead management tool

· Schedule and lead site visits of the Manoir, particularly on Saturdays, showcasing its unique character

· Advise couples on spaces, packages and options (ceremony, cocktail hour, reception, accommodations)

· Prepare proposals, quotes and contracts, and follow up on signatures and deposits according to the payment schedule

· Verify the accuracy of all information (pricing, quantities, timelines, terms)

· Meet the conversion and booking targets set for the wedding segment

Wedding planning and coordination

· Organize and lead planning meetings with couples (tasting, menu, timeline, floor plan)

· Prepare complete Banquet Event Orders (BEOs) reflecting every detail of each wedding

· Build and validate the day-of timeline (ceremony, cocktail hour, reception) with couples and internal teams

· Coordinate with the front desk on room block management and updates to the final guest rooming list

· Act as the Manoir’s point of contact with external vendors chosen by couples (photographers, florists, DJs, officiants, decorators): share logistical information (access, schedules, setup) and Manoir policies

· Ensure a complete, structured handover of each file to operational teams (accommodations, food and beverage, events) ahead of the wedding day

· Prepare the final invoice, collect the balance and handle post-wedding follow-up

Couple experience

· Deliver a warm, professional and personalized experience from first contact

· Embrace and share the story of Belvoir and each of its manors to enrich the guest experience and bring each venue’s unique identity to life

· Maintain proactive communication throughout planning, reassuring couples at every step

· Ensure consistency between what was sold and operational capabilities

· Gather couples’ feedback and testimonials and encourage referrals

Internal coordination and outreach

· Share key information with operational teams in a clear, structured way

· Take part in interdepartmental meetings and weekly production meetings

· Represent Belvoir at bridal shows, open houses and promotional events

· Collaborate with the marketing team (content, packages, brochures, photos)

· Contribute to the continuous improvement of processes, tools and templates

Experience

· Degree in hotel management, tourism, event management, business administration or a related field

· 2 to 5 years of experience in sales coordination, events or hospitality

· Proven experience in wedding sales or coordination (required)

· Experience in a luxury establishment (strong asset)

Skills

· Excellent organization and priority management

· Rigour

· Strong customer service orientation and keen attention to detail

· Excellent written and verbal communication skills, and ease presenting during site visits

· Ability to work under pressure with grace and efficiency, especially in peak season

· Ability to manage multiple wedding files simultaneously at different planning stages

· Knowledge of the Quebec wedding market (asset)

· Knowledge of CRM tools and hotel software (Infor, Salesforce, etc.; asset)

· Fluency in French and English (bilingualism essential)

Schedule and Availability

· Mainly Tuesday to Saturday

· Saturdays required for site visits and support during certain weddings

· Occasional evening availability depending on the event calendar, especially in peak season

Personal Qualities

· Polished professional presentation

· Discretion and sound judgment

· Empathy, tact and composure, particularly in emotionally charged moments

· Proactive and anticipates needs

· Team spirit and collaboration

· Attention to detail and quality of work

· A key role within a fast-growing group

· An exceptional heritage venue in which to create memorable weddings

· An entrepreneurial, creative and collaborative environment

· Annual salary of $55,000 to $70,000, depending on experience

· Performance-based bonus structure

· Benefits

As soon as possible. The right person is more important than the date.